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Return Policy

If you have received products which you did not order or a damaged/defective product please take note in the delivery receipt and let the deliver man counter sign. We would recommend you to call our Customer Service team at (02) 7176900 and let the representative know the details of your package.

Our Customer Service team would also require you to fill up the claim form and  provide visual evidence (e.g photo, video) of the products in order to expedite the process.

You have to options:

1. You can use the refund value to order another products from us

2. We will pay you via bank transfer to the bank that is indicated in the claim form

PLEASE NOTE ORDER Number as our reference for the transaction

Your refund will be processed as soon as the product you are claiming /  returned is inspected by our team and it is confirmed that it fits within our returns policy. This check can take up to 1 to 2 weeks, though generally less. 

Once the claim has been approved, it takes 3 -5 banking days for the refund to be made by SCG Shop to your bank account

For further information and especially if you do not receive your refund within 30  business days, please feel free to call our SCG Shop customer service team (02) 717-6900 or email us at scgm@scg.com and let the service provider assist you.

We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). We may refund shipping costs only for some return cases, example – SCG Shop delivered the wrong item, item damage due to production process.

If you cannot find the answer to your question here, we recommend you to call our SCG Shop customer service team at (02) 717-6900 and let the service advisor know the details of your order and your question. You can also send us an email with all the details. scgm@scg.com Our advisors are happy to assist you

You can submit claim form within 30 days of receiving it. If you received items from one order in several parcels, the 30-days grace period begins on the day you received the last parcel.

General Return Conditions

In order for us to do a refund, it must meet the following conditions:

  • The product must be unused and unworn.
  • The product must be in its original state and packaging with the original tags attached.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process,we will not do the refund see product warranty

We do not refund products:

  • Obtained from a source other than http://scgshop.com.ph
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose (see installation guidelines and warranty of the product)

 

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